Account and access

This page covers how to get into the back office: registering an agency, signing in, what happens to your session, and what to do when access is refused.

Registering an agency

Registration creates the agency and its first administrator in one step, then asks for a plan.

Step 1 — your details

Field	Required	Accepts	Purpose
Your Name	Yes	2 to 255 characters	Name of the first administrator
Email Address	Yes	A valid email address	Used to sign in
Agency Name	Yes	2 to 255 characters	Name of the agency
Subdomain	Yes	3 to 63 characters, lowercase letters, numbers and hyphens	Address of your public website
Password	Yes	At least 8 characters (maximum 100)	Password for the first administrator
Confirm Password	Yes	Must match Password	Confirmation

The subdomain is filled in automatically from the agency name and cleaned as you type: uppercase becomes lowercase, and anything that is not a letter or digit becomes a hyphen. If you edit the subdomain yourself it stops following the agency name.

Under the field you see the resulting website address, for example your-agency.re365.app. While you type, availability is checked: a green tick means free, a red cross means taken.

Messages you may see:

Message	Cause
Passwords do not match	Password and Confirm Password differ
Password must be at least 8 characters	Password too short
Subdomain can only contain lowercase letters, numbers, and hyphens	Invalid character in the subdomain
Subdomain must be at least 3 characters	Subdomain too short
This subdomain is already taken	Another agency uses that subdomain
Registration failed	The server refused the registration

Step 2 — choose a plan

After the details are accepted you move to "Choose Your Plan", which lists the available plans and starts a 14-day free trial. Payment is handled by Stripe. ← Back to form returns to step 1.

Note
The subdomain cannot be changed after registration. Pick it carefully. You can add your own domain later on top of it — see Custom domain.

Signing in

The sign-in form has three controls:

Field	Required	Accepts
Email Address	Yes	The email address on your account
Password	Yes	Your password
Remember me	No	Checkbox

Sign In submits. On success you see "Login successful! Redirecting..." and land on the Dashboard. On failure you see the reason returned by the server, or "Login failed".

Create one now at the bottom of the form opens registration.

Recovering access

The back office has no self-service password reset. If you cannot sign in, contact your platform provider.

Your session

You stay signed in across page reloads and browser restarts. The session refreshes itself in the background. When it can no longer be refreshed you are returned to the sign-in page.

To sign out, open the user menu in the top bar and choose Logout. While it runs the item reads "Logging out...", then you see "Logged out successfully" and return to the sign-in page.

Interface language

Your interface language is stored on your account and can be English, Italiano or Español. Change it from the language switcher in the top bar. See Getting started.

When access is refused

Subscription required

The back office is available while the subscription is active or in trial. Any other state — past due, cancelled, unpaid, paused — counts as inactive.

When the subscription is inactive you are sent to the plan selection page, headed "Subscription Required", with the explanation that your subscription is currently inactive and you should select a plan to continue.

If a single action is refused rather than the whole session, a red banner appears at the top of the page reading "Subscription Required" with a Subscribe Now button that opens the billing portal. The underlying server message is "Active subscription required. Please update your billing to continue."

Demo accounts are exempt from this check.

Plan too low

Some features belong to the Premium plan. Using one on the Basic plan returns "This feature requires a Premium plan. Please upgrade to access it." See Subscription and billing.

Role too low

Sections restricted to administrators either do not appear in the sidebar at all (Users) or show an "Admin Only" panel in place of the controls. See Users and roles.

Account and access

Registering an agency#

Step 1 — your details#

Step 2 — choose a plan#

Signing in#

Recovering access#

Your session#

Interface language#

When access is refused#

Subscription required#

Plan too low#

Role too low#